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Test results delays

The pathology department located at the Norfolk and Norwich University Hospital, which tests blood and other samples from GP practices across Norfolk and Waveney, has been experiencing delays since 29th July 2025, due to a change in IT system. Systems are now fully up and running. However, disruption caused by the digital switch-over is leading to delayed reporting of some non-urgent results to GP practices.

If you are waiting for the results of a test you have had, you may have to wait longer than normal for this to be reported. Please bear this in mind if chasing routine samples but do contact the practice if you have an urgent or worsening problem.

We are sorry for any inconvenience caused by these delays. The pathology and IT teams are working hard to rectify the issues and deal with the backlog of testing.

Healthwatch Norfolk

Healthwatch Norfolk is the independent voice for patient and service users in the county. They collect public views of health and social care services and make sure they are heard by people in charge.

The people who fund and provide services have to listen to patients, through local Healthwatch organisations. So, whether you have had a good or bad experience, your views can help to make changes to services in Norfolk.

Healthwatch Norfolk’s work covers all areas of health and social care, including GPs, hospitals, dentists, care homes, pharmacies, opticians and more. Join the conversation by sharing your experience or take a look at how you can get involved.

The organisation also provide information about the health and care services available in Norfolk and direct people to someone who can help.

There are lots of ways to share your experience about health and social care services with Healthwatch Norfolk, so everyone has the same chance to be heard. You can leave feedback directly via their feedback centre, contact them directly on 01953 856029 or by emailing enquiries@healthwatchnorfolk.co.uk.

Join the conversation today and get involved to help us make a difference!

Page published: 13 February 2025
Last updated: 13 February 2025