Skip to main content

Phone System Outage

We are currently experiencing an outage with our phone system and we are not able to take incoming calls or make outgoing calls. We have reported this to our supplier and trying to fix this as soon as possible. Thursday 28.08.2025

Test results delays

The pathology department located at the Norfolk and Norwich University Hospital, which tests blood and other samples from GP practices across Norfolk and Waveney, has been experiencing delays since 29th July 2025, due to a change in IT system. Systems are now fully up and running. However, disruption caused by the digital switch-over is leading to delayed reporting of some non-urgent results to GP practices.

If you are waiting for the results of a test you have had, you may have to wait longer than normal for this to be reported. Please bear this in mind if chasing routine samples but do contact the practice if you have an urgent or worsening problem.

We are sorry for any inconvenience caused by these delays. The pathology and IT teams are working hard to rectify the issues and deal with the backlog of testing.

Infection control statement

Old Catton Medical Practice is committed to the prevention and control of infection for all patients and staff within the practice. Infection control is everyone’s responsibility and is carried out in many ways. For example:

  • Cleaning of the premises
  • Disinfection of equipment
  • Hand washing at all points of contact
  • The safe disposal of waste and sharps
  • Using protective equipment when needed (gloves or aprons)
  • Limiting the use of unnecessary antibiotics

For more information, please use our ask reception a question form.

Page published: 13 February 2025
Last updated: 13 February 2025