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Get help for any health problem

Use this service to get medical help from the surgery.

We aim respond within 1 to 2 working days during opening times.

You can use this service if you:

  • are registered at the surgery
  • don’t have any of the conditions or symptoms below

Before you start

If you have any of the conditions listed below we ask that you go to your local pharmacy in the first instance who can see, assess and treat you for the following:

Pharmacy first

Acute Otitis Media, Age range 1 to 17 years

Impetigo , Age range 1 year and over

Infected insect bites , Age range 1 year and over

Shingles, Age range 18 years and over

Sinusitis , Age range 12 years and over

Sore throat , Age range 5 years and over

Uncomplicated urinary tract infections , Age range Women 16-64 years

We’ll ask you for:

  • your first and last name, date of birth, sex, postcode, email and phone number
  • if applicable, the details of the person you are completing the form on behalf of

Call 999 or go to A&E now for any of these:

Signs of a heart attack
chest pain, pressure, heaviness, tightness or squeezing across the chest

Signs of a stroke 
face dropping on one side, can’t hold both arms up, difficulty speaking

Sudden confusion (delirium) 
cannot be sure of own name or age

Suicide attempt 
by taking something or self-harming

Severe difficulty breathing 
not being able to get words out, choking or gasping

Heavy bleeding 
spraying, pouring or enough to make a puddle

Severe injuries 
after a serious accident

Seizure (fit) 
shaking or jerking because of a fit, or unconscious (can’t be woken up)

Sudden, rapid swelling 
of the lips, mouth, throat or tongue

Labour or childbirth 
waters breaking, more frequent intense cramps (contractions), baby coming, or just born

British Sign Language (BSL) speakers can make a video call to 999.

Deaf people can use 18000 to contact 999 using text relay.

Start now and confirm you have none of these

You can also phone us on 01603 415519.

Page published: 26 July 2023
Last updated: 29 September 2025