Use this service to get medical help from the surgery.
We aim respond within 1 to 2 working days during opening times.
You can use this service if you:
- are registered at the surgery
- don’t have any of the conditions or symptoms below
Before you start
If you have any of the conditions listed below we ask that you go to your local pharmacy in the first instance who can see, assess and treat you for the following:
Pharmacy first
Acute Otitis Media, Age range 1 to 17 years
Impetigo , Age range 1 year and over
Infected insect bites , Age range 1 year and over
Shingles, Age range 18 years and over
Sinusitis , Age range 12 years and over
Sore throat , Age range 5 years and over
Uncomplicated urinary tract infections , Age range Women 16-64 years
We’ll ask you for:
- your first and last name, date of birth, sex, postcode, email and phone number
- if applicable, the details of the person you are completing the form on behalf of
Call 999 or go to A&E now for any of these:
Signs of a heart attack
chest pain, pressure, heaviness, tightness or squeezing across the chest
Signs of a stroke
face dropping on one side, can’t hold both arms up, difficulty speaking
Sudden confusion (delirium)
cannot be sure of own name or age
Suicide attempt
by taking something or self-harming
Severe difficulty breathing
not being able to get words out, choking or gasping
Heavy bleeding
spraying, pouring or enough to make a puddle
Severe injuries
after a serious accident
Seizure (fit)
shaking or jerking because of a fit, or unconscious (can’t be woken up)
Sudden, rapid swelling
of the lips, mouth, throat or tongue
Labour or childbirth
waters breaking, more frequent intense cramps (contractions), baby coming, or just born
British Sign Language (BSL) speakers can make a video call to 999.
Deaf people can use 18000 to contact 999 using text relay.
You can also phone us on 01603 415519.