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Phone System Outage

We are currently experiencing an outage with our phone system and we are not able to take incoming calls or make outgoing calls. We have reported this to our supplier and trying to fix this as soon as possible. Thursday 28.08.2025

Test results delays

The pathology department located at the Norfolk and Norwich University Hospital, which tests blood and other samples from GP practices across Norfolk and Waveney, has been experiencing delays since 29th July 2025, due to a change in IT system. Systems are now fully up and running. However, disruption caused by the digital switch-over is leading to delayed reporting of some non-urgent results to GP practices.

If you are waiting for the results of a test you have had, you may have to wait longer than normal for this to be reported. Please bear this in mind if chasing routine samples but do contact the practice if you have an urgent or worsening problem.

We are sorry for any inconvenience caused by these delays. The pathology and IT teams are working hard to rectify the issues and deal with the backlog of testing.

Summary care record opt out

Use this service to opt out of your summary care record.

Your summary care record is a short summary of your GP medical records. It tells other health and care staff who care for you about the medicines you take and your allergies.

This means they can give you better care if you need health care away from your usual doctor’s surgery, for instance in A&E or when you’re on holiday.

If you agree, we will include additional information in your summary care record. This will help you get better care when you are away from the GP practice.

If you wish to opt out of the summary care record scheme please complete this form.

You can use this service if you:

  • are registered at the surgery

Before you start

We’ll ask you for:

  • your first and last name, date of birth, sex, postcode, email and phone number
  • if applicable, the details of the person you are completing the form on behalf of
Start now

You can also phone us on 01603 415519.

Page published: 24 July 2023
Last updated: 13 February 2025