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Phone System Outage

We are currently experiencing an outage with our phone system and we are not able to take incoming calls or make outgoing calls. We have reported this to our supplier and trying to fix this as soon as possible. Thursday 28.08.2025

Test results delays

The pathology department located at the Norfolk and Norwich University Hospital, which tests blood and other samples from GP practices across Norfolk and Waveney, has been experiencing delays since 29th July 2025, due to a change in IT system. Systems are now fully up and running. However, disruption caused by the digital switch-over is leading to delayed reporting of some non-urgent results to GP practices.

If you are waiting for the results of a test you have had, you may have to wait longer than normal for this to be reported. Please bear this in mind if chasing routine samples but do contact the practice if you have an urgent or worsening problem.

We are sorry for any inconvenience caused by these delays. The pathology and IT teams are working hard to rectify the issues and deal with the backlog of testing.

Confidentiality

The practice complies with data protection and access to medical records legislation.

Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level, to help the health board and government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know by using our contact the practice form.

Reception and administration staff require access to your medical records, in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

All information is treated in the strictest confidence. If when you arrive at reception you would prefer to speak privately to a receptionist, please ask. We can only speak to the patient concerned to discuss their confidential medical information, including test results, so please do not ask family or friends to phone on your behalf. However, a patient can provide written consent for a named third party to deal with their medical affairs, on their behalf.

Page published: 13 February 2025
Last updated: 13 February 2025