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Phone System Outage

We are currently experiencing an outage with our phone system and we are not able to take incoming calls or make outgoing calls. We have reported this to our supplier and trying to fix this as soon as possible. Thursday 28.08.2025

Test results delays

The pathology department located at the Norfolk and Norwich University Hospital, which tests blood and other samples from GP practices across Norfolk and Waveney, has been experiencing delays since 29th July 2025, due to a change in IT system. Systems are now fully up and running. However, disruption caused by the digital switch-over is leading to delayed reporting of some non-urgent results to GP practices.

If you are waiting for the results of a test you have had, you may have to wait longer than normal for this to be reported. Please bear this in mind if chasing routine samples but do contact the practice if you have an urgent or worsening problem.

We are sorry for any inconvenience caused by these delays. The pathology and IT teams are working hard to rectify the issues and deal with the backlog of testing.

Non-NHS work

Non-NHS or private work is any work undertaken by the doctor/practice that is not included in the GMS contract or reimbursed by the NHS.

All private work required will be subject to assessment. An individual fee quotation will be provided.

Such private work includes (but is not limited to):

  • Holiday cancellation forms
  • Life assurance reports
  • Pre-university or pre-employment forms
  • Accident claim reports

NHS contractual obligations have to take priority and private work can sometimes take up to 30 days for certain work. When making a request for private work to be completed, please ask for a guide time for completion.

If you would like to request a medical report, please complete a medical reports request form.

All reports and letters can be paid for on collection. All reports or forms which require a medical examination or GP consultation must be paid for in advance.

Page published: 13 February 2025
Last updated: 13 February 2025