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Phone System Outage

We are currently experiencing an outage with our phone system and we are not able to take incoming calls or make outgoing calls. We have reported this to our supplier and trying to fix this as soon as possible. Thursday 28.08.2025

Test results delays

The pathology department located at the Norfolk and Norwich University Hospital, which tests blood and other samples from GP practices across Norfolk and Waveney, has been experiencing delays since 29th July 2025, due to a change in IT system. Systems are now fully up and running. However, disruption caused by the digital switch-over is leading to delayed reporting of some non-urgent results to GP practices.

If you are waiting for the results of a test you have had, you may have to wait longer than normal for this to be reported. Please bear this in mind if chasing routine samples but do contact the practice if you have an urgent or worsening problem.

We are sorry for any inconvenience caused by these delays. The pathology and IT teams are working hard to rectify the issues and deal with the backlog of testing.

Your rights and responsibilities

Responsibilities to patients

  • Patients should be treated with respect, be involved in discussions about their care and treatment and be able to influence how the service is run.
  • Before patients are given any examination, care, treatment or support, they should be asked if they agree to it.
  • Patients should get safe and appropriate care that meets their needs and supports their rights.
  • Patients should get safe and coordinated care when they move between different services.
  • Patients should be protected from abuse and staff should respect their human rights.
  • Patients should be cared for in a clean environment and protected from the risk of infection.
  • Patients should be given the medicines they need when they need them, and in a safe way.
  • Patients should be cared for in safe and accessible surroundings that support their health and welfare.
  • Patients should be safe from harm from unsafe or unsuitable equipment.
  • Patients should be cared for by staff who are properly qualified and able to do their job.
  • There should be enough members of staff to keep people safe and meet their health and welfare needs.
  • Staff should be properly trained and supervised, and have the chance to develop and improve their skills.
  • The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care.
  • People should have their complaints listened to and acted on properly.
  • People’s personal records, including medical records, should be accurate and kept safe and confidential.

Patient responsibilities

  • If you are between 16 to 75 years old and have not seen a GP in the last three years, please arrange a health check with the practice.
  • If you are over 75 years old and have not been seen by a GP for the last 12 months, please arrange a health check with the practice.
  • Patients are expected to act in a responsible and courteous manner whilst on the practice premises for the safety and comfort of others.
  • Patients are expected to treat all surgery staff, fellow patients, carers and visitors politely and with respect. Violence or verbal harassment will not be tolerated or accepted. We operate a zero tolerance policy which may lead to a possible removal from our patient list.

Page published: 13 February 2025
Last updated: 14 February 2025