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Test results delays

The pathology department located at the Norfolk and Norwich University Hospital, which tests blood and other samples from GP practices across Norfolk and Waveney, has been experiencing delays since 29th July 2025, due to a change in IT system. Systems are now fully up and running. However, disruption caused by the digital switch-over is leading to delayed reporting of some non-urgent results to GP practices.

If you are waiting for the results of a test you have had, you may have to wait longer than normal for this to be reported. Please bear this in mind if chasing routine samples but do contact the practice if you have an urgent or worsening problem.

We are sorry for any inconvenience caused by these delays. The pathology and IT teams are working hard to rectify the issues and deal with the backlog of testing.

Carers

  • Are you a carer?

    Many people do not see themselves as carers as they are ‘just doing their duty’.
    However, a carer can be a person of any age (even children) who provides support to a partner, relative, friend or neighbour who wouldn’t be able to get by without their help.

    Carers can be unpaid and do not need to receive statutory payments such as carer’s allowance.

    As well as this, parents of children who are disabled or have a serious health condition are considered to be carers too.

  • What we can do for you

    As a practice we recognise that it can be difficult to find the time and energy to take care of yourself whilst you are taking care of someone else. The responsibilities of a carer means they are more likely to suffer from ill health through stress, poor self care and/or physical injuries.

    If you register as a carer, we will record this on your medical record. When you need to request appointments at the surgery we will be aware that you may struggle with finding the time to attend and we will try to offer more flexibility in the appointment times available to you.

    We will try to offer you an annual flu vaccination, as not only are you are risk of becoming unwell and not being able to look after the person care for, they are at risk of becoming unwell too.

    When we receive relevant information we feel may be helpful to you, we will try to share this with you.

Page published: 9 May 2023
Last updated: 13 February 2025