In association with our clinical software provider, SystmOnline, we are able to offer you the facility to:

• Manage your appointments online
• Manage your medication online
• View your patient record online
• View your test results online
• View your childhood vaccinations online
• View your summary patient record

SystmOnline helps by letting you manage your appointments and repeat medication over the Internet. The service is available 24 hours a day, 365 days per year. We hope that this will help you fit your healthcare routine into your lifestyle.

Is the service secure?

The SystmOnline service has been fully developed, tested and accredited by a government body – NHS Connecting for Health.

All personal information used by SystmOnline is secure and protected. It is available to staff at our surgery who have the appropriate security controls, ie those managing appointments and repeat prescribing.

How do I start?

If you wish to use this service, please Register for our Online Services.

You will need to bring photo identification (driving licence or passport) to allow us to perform the necessary checks required before access to the online services can be granted.

One of our receptionists will give you a username and a temporary password. You can change the password whenever you login. We will not have access to your password once you have changed it. Should you forget your password, you will need to visit the practice bringing the necessary identification with you so that a new temporary password can be issued.

Useful points to note

• To use the online service you must first register and obtain a login from reception
• Please allow 12 hours for your login to be activated
• You can only order repeat medication seven days or less prior to needing it
• Only certain types of appointments are available to be booked on-line
• At the bottom of the login section there is a useful ‘help’ facility if you have a problem

If you have any problems with the system, please try the online help first. If the difficulty continues, please use our Ask Reception a Question form.

There is now an app available for iPhone and Android Phones, please search ‘SystmOnline’ in the Apple App Store or Google Play Store.

Online appointments

Use this facility to:

• Book appointments for a telephone triage appointment
• Check the time of an appointment
• Cancel an appointment
• View dates of up to five previous appointments

Appointments you can book

You will be able to book a ‘telephone triage’ slot in the same way as when you call the reception appointment line, except that you will be able to write your own message to a GP via SystmOnline rather than picking up the phone.

You should only book the very next available appointment. You can ignore the time that appears next to the appointment – this is for the doctors’ reference and is not the time of your appointment.

If you book a telephone triage slot for anything other than the very next available appointment, you may not receive a call back.

For more information on appointment types, please visit our Appointments page.

Appointment slots

The slots are only for patients that are unwell and would like to be seen within 48 hours. You will still need to contact the practice separately for prescription and other administrative queries.

Information required on bookings

You need to give a brief description of your symptoms and a contact telephone number for a doctor to contact you on as a reason for booking the appointment (mobile numbers are accepted).

What happens next

Your booking will appear on our screens for the date you requested and you will receive a call back from the on call doctor that day. If you have not been called back on the day you requested, please telephone the surgery and a receptionist will help.

Online prescriptions

Use this facility to:

• View a list of your current medication
• Order your repeat prescription

Online patient records

Our practice offers patients the facility to view areas of their medical record online. Patients are able to access a summary of information relating to medications, allergies and adverse reactions. As well as viewing this information, there is a facility to download and print it.